Frequently Asked Questions

Answers

How many people can your Volkswagen bus hold?

Harvey and Lillie each hold 7 passengers each. All together the fleet seats 14 total.

Do you offer private tours?

We sure do! Select book now to see what’s available.

Why should I pick Vantigo over a Hop on Hop off Tour Bus?

Vantigo Tours VW buses can legally go anywhere in San Francisco along with taking you to the foot of all major sights. With our smaller group and a local guide we have a lot of flexibility. Did you know that the large Hop On buses are banned from 70% of the city? While a great option for most cities the large bus companies only take you to see a fraction of San Francisco on their tours.

Do you allow kids 0-4 years old?

We love kids in this age range. That being said we do have other passengers and we want to respectful of them. In order to accommodate we ask that you reserve the whole van by contacting us directly so we can block seats out for them to be able to ride for free.

I booked a tour and need to reschedule or cancel. What do I do?

City Tour Cancellation Policy: To cancel your reservation please email us directly (erik@vantigosf.com). If we receive your cancellation 48 hours before the start of the tour you can expect a full refund. If it is cancelled less than 48 hours before the start of the tour no refund will be provided. We do understand there are situations beyond peoples control such as air travel delays, traffic, etc. We will accommodate to allow people to move their reservation if possible. If you are booking an experience based tour which takes place outside, weather could play a factor. We are not able to refund the transaction fee. Vantigo reserves the right to cancel or move the tour to another time and date.

Brew Tours Cancellation Policy: Due to the challenge of how far in advance we have to make our reservations we have a 1 week cancellation policy. If we receive your cancellation 1 week before the start of the tour you can expect a full refund. If it is cancelled less than 1 week before the start of the tour no refund will be provided. We do understand there are situations beyond peoples control such as air travel delays, traffic, etc. We will accommodate to allow people to move their reservation if possible. We are not able to refund the transaction fee. Vantigo reserves the right to cancel or move the tour to another time and date.

Do you offer Gift Certificates?

We love being part of a great gift idea for an individual. On any of our tour pages you can click the purchase gift certificate button to be able to purchase our experiences as gifts.

What does Vantigo mean?

The name Vantigo came about from the spanish words “Contigo”meaning “with you” as a fun play on the words to include the word “Van”, Thus, to go with you in a van, “Vantigo”.

Does Vantigo go to different breweries?

We are always interested in changing our trips around. When booking the brew tour let us know if there are any particular breweries you would like to visit and we will do our best to accommodate as long as you have booked out the whole van.

How is the schedule setup for tours at Vantigo?

Vantigo uses a software platform that allows Lillie and Harvey to be available for lots of different tours. For example on a Saturday Afternoon we could potentially be offering a charter service, Brew Tour, or a San Francisco City tour. Once one seat is booked on one of the tours it will block out the rest of the options available for that Volkswagen.

Do you pick-up at the cruise terminal?

The cruise terminals are conveniently located not far from our Fishermen’s wharf pick up location for our San Francisco City tour at 1300 Columbus Avenue (Between Leavenworth Street & North Point Street). There is a white curb loading zone in front of the building under construction where we pick you up (Cafe de Casa is across the street). You can easily walk (6min.) there, take Lyft or Uber or take a Yellow Cab by calling (415)333-3333.

Do Private Tours pick-up outside of the locations they are based in?

All of our private tours pick-up within city limits.